Download a Course Outline 
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Active Listening Training Course
"We were given two ears but only one mouth, because listening is twice as hard as talking."
Listening is twice as important as talking when it comes to effective communication, yet few people are good listeners. Becoming an effective listener will transform your business relationships, elevating them to a superior level.
These fun, high-energy training courses are scheduled in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth.
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OUTCOMES
By the end of this training course, participants will:
- Increase their ability to actively listen
- Identify what affects listening
- Determine one's own communication behaviours
- Understand the effect one's own emotions have on the ability to listen & communicate
- Develop a high level of Active Listening skills
- Understand the use of 'minimal encouragers'
- Learn to paraphrase & restate for clarification
- Manage an encouraging & fruitful brainstorming environment
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Course Length:
1/2-day
Certificates:
Certificates of Completion are issued to each participant
Also available for In-House courses:
Post-course assessment for validation of learning.
Related Courses:
Interpersonal Communications
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Why our clients choose us:
- Receive practical tools to take away with you.
- Be involved all day. There are about 20 activities each day (10 lessons with 1-3 activities per lesson).
- Realistic and relevant. We take the time to learn about you, then tailor the training to your needs.
Looking for death by Powerpoint? You will need to call another training company!
Some of our recent/current Active Listening clients:
- Janssen Pharmaceuticals
- QUT
- Dept Human Resources
- Royal Automobile Association of South Australia Inc
What our Active Listening clients are saying:
"I will be able to take things back to my role."
"experienced facilitator - very enjoyable day."
"The presenter (Emma) was excellent."
More happy clients »
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OUTLINE
Active Listening Training Course Outline
Download a Course Outline
Foreword:
Experts say that about two-thirds of everything you learn, you learn through listening. Yet, very few people are good listeners. "The average person remembers only about 25 percent of what he or she hears, and some people remember as little as 10 percent.
This Active Listening Skills Training program will help you turn performance management into a collaborative process that benefits everyone.
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Active Listening Training Course - Lesson 1
How Well do you Actively Listen?
- Let's test your active listening ability
- Why are you not listening to me?
- Our inner voice-over rule
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Active Listening Training Course - Lesson 4
High Emotion - Low Intelligence
- So what does it mean when I become emotional?
- How does it affect my listening skills?
- How does it affect the listening skills of others?
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Active Listening Training Course - Lesson 2
What affects Listening?
- The role of the speaker
- The role of the listener
- First impressions - judgmental factor
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Active Listening Training Course - Lesson 5
Steps to Improve your Active Listening
- Learn to live in the moment
- Learn to like/love/gain respect
- Listening is also interpreting
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Active Listening Training Course - Lesson 3
Determine your Communication Behaviours
- Establish your behavioural style in different situations
- Do you give up or bulldoze through?
- But isn't your way right?
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Active Listening Training Course - Lesson 6
Tips and Tricks to Manage a Brainstorming Environment
- Stay in control
- The art of using others
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Public training courses in Brisbane now include: lunch, a games room, unlimited espresso coffee and WiFi.
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| IN-HOUSE TRAINING |
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'your place or ours'
In-House training benefits:
- tailored to your needs and goals
- cost effective - from $140 per person (full day)
- you choose the day, place and time
- greatest impact in the shortest time
- tailoring ensures practical tools directly applicable to your workplace
- great team building opportunity
- more convenient, people don't need to go off-site
You'll be surprised at the price - check now! |
Ph: 1300 121 400
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Tailored Delivery - standard
We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.
Your delivery options
We offer a range of different class types to suit your operational needs.
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The "1-hour Motivator" training sessions
These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
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The "3-hour Power" sessions
3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
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Full-day short courses
1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be!
Read more...
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Conferences and workshops
Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more!
Read more...
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1. We really listen
We take the time to understand your needs and goals
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2. Flexible delivery
We always tailor the course to suit your needs
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3. The best trainers
We only provide the best trainers and the best courseware
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Most importantly the participants 'love' pdtraining courses because our courses are:
- Practical - 20% theory:80% practical - everyone will be constantly involved and engaged.
- Very interactive - our trainers facilitate people sharing and learning from each other's experience
- Applicable on the job - we are all about skills and techniques you can actually use!
- Fun - we help people enjoy learning because courses should be fun! Also people are more likely to implement what they learn if they enjoyed the learning experience.
- Delivered by a fantastic trainer - we only use the best, engaging expert trainers
We believe you learn more when you're having fun!
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Q: Who else uses Professional Development Training?
A: Take a look at some of our recent clients
Q: Are they Happy?
A: This is what they say about us testimonials
 Questions?
Email:
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or
Phone: 1300 121 400
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The top 5 reasons participants 'love' pdtraining
- 20% theory:80% practical - everyone will be constantly involved and engaged.
- Lots of collaboration - our trainers facilitate people sharing and learning from each other's experience
- Applicable on the job - we are all about skills and techniques you can actually use!
- Fun - we help people enjoy learning because courses should be fun! Also people are more likely to implement what they learn if they enjoyed the learning experience.
- Delivered by a fantastic trainer - we only use the best, engaging expert trainers
Yes! this is the right choice for me! 
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Don't take our word for it: testimonials
Cost:
$330 inc gst per person
Length
1/2 - day high-energy class
Course venues:
Sydney
Level 1
111 Harrington Street
Sydney
NSW 2000
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Melbourne
123 Queen Street
Melbourne
VIC 3000
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Brisbane
Unit 11
121 Newmarket Road
Windsor Brisbane
QLD 4030
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Adelaide
International Visualisation Centre
19 Young Street
Adelaide
SA 5000
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Perth
Perron House
61 Kitchener Avenue
Victoria Park Perth
WA 6000
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Canberra
Manuka Oval
Manuka Circle
Canberra
ACT 2603
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 Times
Public classes start at 9.00am and finish around 4.30pm.
Class Size
Public classes will be a small relaxed group of between 4 and 12 people.
The small group helps ensure that everyone will gets a chance to ask questions and learn at their own pace.
What is provided?
All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and an Active Listening Certificate of Completion. Public training courses in Brisbane now include: lunch, a games room, unlimited espresso coffee and WiFi.
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Active Listening Training Courses are delivered by pdtraining's Active Listening training specialists in Brisbane, Sydney, Canberra, Melbourne, Adelaide, Perth and Australia wide.
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