OUTCOMES

By the end of this training course, participants will:

• Understand what etiquette is & why it's important
• Learn strong, professional social skills including:
  • effective introductions
  • creating a good first impression with the "3 C's"
  • minimise nervousness in social situations
  • master the art of memorising names
  • learn the 3 steps to effective handshakes
  • enumerate the 4 levels of conversation
  • understand place settings, napkin etiquette & basic table manners
  • understand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill & tipping
• Master professional office conduct including:
  • etiquette in relation to open plan & cubicle environments
  • working out of the office
  • do's and don'ts in meetings
  • eating at work
• Master the fundamentals of email etiquette
• Acquire telephone etiquette fundamentals
• Learn how to dress for success
• Gain valuable insight into international etiquette

Course Length:

1-day

Certificates:

Certificates of Completion are issued to each participant

Also available for In-House courses:
Post-course assessment for validation of learning.

OUTLINE

Business Etiquette & Professional Conduct Course Outline

Download a Course Outline 

Foreword:

Professional conduct and good business etiquette have never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

• Creating an Effective Introduction
• Making a Great First Impression
• Minimising Nervousness
• Using Business Cards Effectively
• Remembering Names

• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

• The three-step process
• The four levels of conversation
• The Handshake

• Developing an Appropriate Greeting
• Dealing with Voice Mail
• Mobile Phone Do's and Dont's

Business Etiquette & Professional Conduct Course - Lesson 3
Professional Office Conduct

• Open Plan and Cubicle environments
• Working out of the office
• Eating at Work
• Meeting Do's and Don'ts

• Thank You Notes
• Formal Letters
• Informal Letters

• Professionalism & emails
• Proper and improper use for forwarding and CC
• Grammar, flaming and netiquette
• Top 5 technology tips

• The Meaning of Colours
• Interpreting Common Dress Codes
• Deciding what to Wear

• Addressing your Message
• Grammar and Acronyms
• Top Five Technology Tips

• General Rules
• Important Points
• Preparation Tips

'your place or ours'

In-House training benefits:

• tailored to your needs and goals
• cost effective - from $140 per person (full day)
• you choose the day, place and time
• greatest impact in the shortest time
• tailoring ensures practical tools directly applicable to your workplace
• great team building opportunity
• more convenient, people don't need to go off-site

Ph: 1300 121 400

Tailored Delivery - standard

We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.

Your delivery options

We offer a range of different class types to suit your operational needs.

	The "1-hour Motivator" training sessions These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
	The "3-hour Power" sessions 3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
	Full-day short courses 1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be! Read more...
	Conferences and workshops Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more! Read more...

Q: Who else uses Professional Development Training?

A: Take a look at some of our recent clients

Q: Are they Happy?

A: This is what they say about us testimonials

Questions?

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or

Phone: 1300 121 400

Scheduled Business Etiquette & Professional Conduct Courses

Classes fill up fast - click a date to enrol now!

Questions?

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or
Phone: 1300 121 400