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Communication Skills Training Course
The ability to communicate effectively is the most important skill we have in our lives. This effective Advanced Communication Training Course will provide participants with highly practical skills ensuring positive and effective interpersonal communication. Positive communication leads to positive living, both in and out of the work place.
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OUTCOMES
By the end of this course participants will be able to:
- Identify their Personality Type and communication preferences using our proprietary Profiling Tool CHOIce
- Recognise other people's Personality Type and communication preferences, tendencies and needs
- Adjust their own communication approach with their increased awareness of their own styles and other peoples needs
- Identify barriers to communication and how to overcome them
- Use tone to their advantage
- Develop their non-verbal and paraverbal communication skills
- Use the S.T.A.R. method to speak on the spot
- Use body language appropriately
- Listen actively and effectively
- Ask effective open questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Use “I” messages
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Course Length:
1-day
Certificates:
Certificates of Completion are issued to each participant
Also available for In-House courses:
Post-course assessment for validation of learning.
Positive communication leads to positive living, both in and out of the work place.
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Why our clients choose us:
- Receive practical tools to take away with you.
- Be involved all day. There are about 20 activities each day (10 lessons with 1-3 activities per lesson).
- Realistic and relevant. We take the time to learn about you, then tailor the training to your needs.
Looking for death by Powerpoint? You will need to call another training company!
Some of our recent/current Communication Skills clients:
- ATI Australia
- Origin Energy
- RoadTek (Qld Transport)
- Endeavour Foundation
- Thyssen Krupp
- SITA Environmental Solutions
- Mission Australia
- Dept Treasury & Finance
- Diabetes Australia - Qld
What our Communication Skills clients are saying:
"It was a great training course, have recommended it to friends."
"Best training ever delivered in my current workplace."
"Excellent materials, superb delivery and great learning."
More happy clients »
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OUTLINE
Communications Skills Training Course Outline
Download 
Foreword:
This Effective Communications Training Course helps people communicate effectively, appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of their life. Learn to understand how you communicate, how others communicate and adjust to meet their needs.
This will help them receive your message more clearly and improve relationships in general. If you have never completed a Communications Course of this type you are missing out on awareness and understanding of fundamental concepts that can have a profound effect on your life and success in the workplace.
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Advanced Communication Training Course - Lesson 1
Getting to know yourself - CHOIce
- What is your personality type?
- What are your communication preferences?
- What are your communication tendencies?
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Advanced Communication Training Course - Lesson 7
Speaking Like a S.T.A.R.
- S = Situation
- T = Task
- A = Action
- R = Result
- Summary
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Advanced Communication Training Course - Lesson 2
Understanding others - CHOIce
- What other personality types are out there?
- What are their communication preferences?
- What are their communication tendencies?
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Advanced Communication Training Course - Lesson 8
Active Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
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Advanced Communication Training Course - Lesson 3
Making allowance for others CHOIce and circumstance
- Consider your approach:
- What is the receiver's CHOIce?
- What type of message are you delivering?
- Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important?
- Develop strategies for future application
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Advanced Communication Training Course - Lesson 9
Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
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Advanced Communication Training Course - Lesson 4
Understanding Communication Barriers
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Advanced Communication Training Course - Lesson 10
Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
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Advanced Communication Training Course - Lesson 5
Paraverbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
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Advanced Communication Training Course - Lesson 11
Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
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Advanced Communication Training Course - Lesson 6
Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
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Advanced Communication Training Course - Lesson 12
Conversational Psychology
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
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| IN-HOUSE TRAINING |
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'your place or ours'
In-House Training Courses are the best choice because they
- are tailored to your needs
- can be lower-cost per person (vs Public Classes)
- achieve better learning outcomes
- great for team building
You'll be surprised at the price - check now! |
Ph: 1300 121 400
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Tailored Delivery - standard
We will always tailor the delivery of your In-House Training to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.
Your delivery options
We offer a range of different class types to suit your operational needs.
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The "1-hour Motivator" training sessions
These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
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The "3-hour Power" sessions
3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
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Full-day short courses
1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be!
Read more...
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Conferences and workshops
Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more!
Read more...
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1. We really listen
We take the time to understand your needs and goals
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2. Flexible delivery
We always tailor the course to suit your needs
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3. The best trainers
We only provide the best trainers and the best courseware
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Most importantly the participants 'love' pdtraining courses because our courses are:
- Practical - 20% theory:80% practical - everyone will be constantly involved and engaged.
- Very interactive - our trainers facilitate people sharing and learning from each other's experience
- Applicable on the job - we are all about skills and techniques you can actually use!
- Fun - we help people enjoy learning because courses should be fun! Also people are more likely to implement what they learn if they enjoyed the learning experience.
- Delivered by a fantastic trainer - we only use the best, engaging expert trainers
We believe you learn more when you're having fun!
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Q: Who else uses Professional Development Training?
A: Take a look at some of our recent clients
Q: Are they Happy?
A: This is what they say about us testimonials
 Questions?
Email:
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or
Phone: 1300 121 400
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The top 5 reasons participants 'love' pdtraining
- 20% theory:80% practical - everyone will be constantly involved and engaged.
- Lots of collaboration - our trainers facilitate people sharing and learning from each other's experience
- Applicable on the job - we are all about skills and techniques you can actually use!
- Fun - we help people enjoy learning because courses should be fun! Also people are more likely to implement what they learn if they enjoyed the learning experience.
- Delivered by a fantastic trainer - we only use the best, engaging expert trainers
Yes! this is the right choice for me! 
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Don't take our word for it: testimonials
Cost:
$495 inc gst per person
Length
1 - day high-energy class
Your class will be held at:
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Sydney
Level 1
111 Harrington Street
Sydney
NSW 2000
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Melbourne
123 Queen Street
Melbourne
VIC 3000
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Brisbane
Unit 11
121 Newmarket Road
Windsor Brisbane
QLD 4030
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Adelaide
International Visualisation Centre
19 Young Street
Adelaide
SA 5000
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Perth
Perron House
61 Kitchener Avenue
Victoria Park Perth
WA 6000
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Canberra
Manuka Oval
Manuka Circle
Canberra
ACT 2603
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 Times
Public classes start at 9.00am and finish around 4.30pm.
Class Size
Public classes will be a small relaxed group of between 4 and 12 people.
The small group helps ensure that everyone will gets a chance to ask questions and learn at their own pace.
What is provided?
All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and a Communication Skills Certificate of Completion.
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Communications Skills Training Courses are delivered by pdtraining's Communications Skills training specialists in Brisbane, Sydney, Canberra, Melbourne, Adelaide, Perth and Australia wide.
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