A personal learning journey....

Ever had the feeling you should have stopped and thought about what you were saying before you opened your mouth?

Cally Robinson, an Annuity Specialist for Challenger (an Australian investment management firm), is now applying this learnt skill and finding that she can better deal with the variety of situations that come across her path each day. Recommended to attend a pdtraining course by one of her colleagues, she enrolled herself in our Professional Telephone Skills course for August of this year and her personal development journey had begun. 

Annette, pdtraining‘s fantastic telephone skills trainer, led Cally to experience a variety of learning techniques designed to teach her and her fellow participants the skills they needed. Cally was introduced to tools such as how to question effectively over the phone and how to manage irate clients professionally. Annette’s ability to create a comfortable learning environment in which any queries or concerns could be voiced was praised by Cally. The small group made for an intimate day of developing professional phone skills and provided her with a valuable learning experience. 

For the opportunity to begin your personal development journey today, call us here at pdtraining and have a chat with one of our friendly staff. We would be delighted to help you be the best you can be! Ph: 1300 121 400.