Thank you for booking with pdtraining.com.au.

Our Commitment to you:

Professional and Organised

pdtraining will provide a suitably skilled and knowledgeable trainer to deliver the training required by your organisation.

The trainer will arrive at the delivery venue with sufficient time to be organised and prepared to deliver the course in a professional, confident and organised manner.

The trainer will deliver the course professionally and show tolerance, patience and consideration to all participants before during and after the course.

The trainer will confirm expectations and plan the provision of all resources required to meet those expectations.

Confirmation of Satisfaction

Depending on the nature of the course we will use different methods, however at the conclusion of every delivery, the participants, management or both will be asked to provide a post course evaluation/confirmation of satisfaction.
Delivered as promised – or your money back
We will always deliver the course as promised, and meet or exceed your expectations, or we will refund your money.

Privacy and Confidentiality

pdtraining respects all clients privacy and treats all information provided as confidential. At no time will pdtraining pass on information provided to a third party unless otherwise agreed prior by the client or required by law. 

 

Your part of the deal:

Planning and Organisation:

We will endeavor to ensure the event runs smoothly, but please assist us by clearly explaining your expectations, and help plan any resources required.

For example, if a PowerPoint presentation is required, does the facility have a PC and Projector? If not, can they be provided? Or does the trainer need to bring one or both devices? If the trainer is bringing both devices, will there be a suitable wall or projector screen to display the presentation? Are there sufficient power plugs, extension leads etc.

Trainers normally require at least 30 minutes to set up the room, will there be any issues accessing the room?

Where is the best parking?

Payment and Course Confirmation

Bookings are confirmed when payment is completed.

Taking a course with pdtraining.com.au is much like taking a flight or attending a concert – payment confirms the booking.

Payment is best made by EFT:

Name: Professional Development Training
BSB: 064 123
Account: 1019 2133

Name: Professional Development Training Pty Ltd

ABN: 29 392 605 049
ACN: 144 047 656

Cancellation

In the event of a cancellation a full refund/or credit adjustment will be receivable to the client ONLY if cancellation is made more than 10 working days (more than 2-weeks) prior to the agreed date.
Where cancellation is between 6-10 business days (between 1 and 2 weeks) prior to delivery a 50% refund will be offered to the client.
Where cancellation is 5 days (1 week) the full payment is forfeited.

Rescheduling

In the event of rescheduling less than 2-weeks prior to the agreed delivery date, pdtraining.com.au reserves the right to charge a reschedule fee of up to 20% of the original booking fee.

Non-Solicitation

Clients are requested not to approach or accept any offer by any trainer provided by pdtraining.com.au to make bookings directly with the trainer.
In other words all bookings and payments made for any courses delivered or services provided by a trainer that was introduced to the client via pdtraining.com.au must be made via pdtraining.com.au – not to the trainer directly or any other entity with which the trainer may be associated.