Emotional Intelligence (EQ) Training

The Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence and your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this one-day course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language, the benefits of having a high EQ both at home and in the workplace and much more.  

You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit. As a result, you will learn how to engage others in an entirely new way that provides a path to better communication and improved emotional intelligence.

This newly found emotional awareness allows you to communicate more effectively, improve your leadership, succeed at work and achieve your career and personal goals in a shorter amount of time.

In addition to public classes for individuals and inhouse team training for groups, PD Training can provide a complete professional development program for your organisation which combines EQ and other training content, so contact us today to learn more!

This dynamic emotional intelligence course is available now for leaders, managers and team members throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.  

Looking for a 3-hour live online version of the course?  View the 3-hour virtual EQ Course outline and dates.

For onsite or group training delivered at your location click here to get an instant quote.

Your Learning Outcomes

After completing this course participants will have learned how to:

  • Know how to read emotions
  • Understand your own level of emotional intelligence
  • Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
  • Understand resilience and how to build it
  • Understand social awareness and empathy and how to be more empathic and socially aware
  • Understand how different cultures respond to and display emotions
  • Know how to influence others positively
  • Know how to have emotionally intelligent conversations
  • Understand manipulation and emotional dishonesty and how to avoid it
  • Understand how to lead with emotional intelligence
Duration: 1.0 day course Live Online Experts



Reviews

Emotional Intelligence (EQ) Training Reviews:



Department of Human Services

“I was a fill in at the last moment and this training course was excellent. It was even more relevant to me as I need to change my communication style needs with a focus to positively influence others. The trainer was excellent; he made it acceptable for me to label my emotions and understand why it was affecting me. Joe drew visual diagrams; which were light bulbs moments for me. One example is understanding I needed to change my habits to achieve better outcomes, better results and more flexibility. The room was also great as we were a group of 4 (3 participants and 1 trainer).” 

 -Department of Human Services



Heritage Pre School

“The course overall was excellent and very helpful within our workplace with so many different personalities and dealing with families within our community. Angie the trainer was brilliant and the time just flew. She really tuned into us as a group”. 

-Heritage Pre School



Woodside Energy Ltd

""Most useful: The discussions during the course focuses on tools and techniques to resolve the problems identified with EQ rather than just identifying/classifying people. Also appreciated that the trainer highlights that the most important is to practice the tools and techniques and to allow mistakes and learn from them." 

 -Woodside Energy Ltd



Women in Mining Network

"Discussion in class was enlightening - sometimes in a situation you feel you haven't handled it well and the discussion highlighted situations where others had felt the same - this was good for me to realise that I'm not alone in some situations. I have since looked back over the worksheets and manual and have become more self-aware, especially in social situations I can look back and determine what my triggers are when I become defensive or emotionally upset by the words/actions of others." 

 -Women in Mining Network (WIMnet)



 LeaseEagle

"Most useful part of the course was going through each of the 4 profiles together (people were sitting in groups), it really showed understanding of yourself especially sitting next to someone who may be similar, and hearing suggestions on how to deal with people from other profiles e.g. Advisors preferring one on one over group conversation." 

 -LeaseEagle



 Defence Learning Branch

"I found the Instructor really passionate about his subject. We were all surprised to know how much was there about Emotional Intelligence. We felt that it should have probably gone over two days. I got a lot more out of it than I expected." 

-Defence Learning Branch



 Department of Infrastructure and Regional-Development

"This course is absolutely great. It is very concise and yet action orientated to help build emotional intelligence. I would really appreciate a follow up session or perhaps a group follow-up forum/meeting to consolidate lessons-learned and debrief. Many thanks!" 

 -Department of Infrastructure and Regional Development



 Department of comminuties child safety

"Your trainer was great at building rapport, he was interesting and engaging. The training was great as a foundational course on emotional intelligence. I had a really lovely day and felt comfortable in the group and in the facilitation style of the trainer who has an obvious passion for his craft. Well done!" -Department of Communities, 

-Child Safety and Disability Services



 Westpac

"Candy was an outstanding trainer who provided an amazing amount of information, examples and self-awareness activities; demonstrating the vast amount of experience she has in her field. She made me feel incredibly comfortable and was an absolute pleasure to interact with. This was my first course with PD Training and I will be highly recommending these services to my managers and superiors for future reference." 

 -Westpac



 Green Building Council of Australia

"Anne was brilliant. The way in which she conducted herself and facilitated debate was unbelievable. Her knowledge on EQ and ability to answer our questions was great." 

 -Green Building Council of Australia



 Dept Of Justice And Attorney General

"This was the most engaging training I've ever attended. The trainer was very knowledgeable and responsive to the group's needs." "The separation of the group into their personal style and then talking through each of the styles and how they interacted with the other styles - was very good and the most effective part of the course." "One of the best "fit to task" trainers I have had in Justice courses. Respectful of participants, patient, personable." 

 -Dept Of Justice And Attorney-General




Download Course Outline (PDF)

Healthy Emotions + Clear Thinking + Appropriate Action = High EQ 

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. 

This one day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills  via a scientifically proven personality profile. 

You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.  The PD Training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathise with others, how to manage your stress levels, how to overcome challenging situations, how to diffuse personal conflicts and much more.

 

Course Outline for Emotional Intelligence (EQ) Training

See the Live Online tab for the course outline for the live online course

Topic 1
EQ - A Passing Fad?
  • The Power of Emotions
  • The Limbic System
  • Useful Models of Emotional Intelligence
  • Reflection
Topic 2
I Feel therefore I Am
  • Tuning In to Your Own Emotions
  • Johari Window
  • Self-Control
  • Resilience
  • Reflection
Topic 3
The Emotions of Others
  • Interpersonal skills
  • Social Awareness and Empathy
  • Emotions and Culture
  • Reflection
Topic 4
Emotions @ Work
  • Influencing Others
  • Having Difficult Conversations
  • Dealing with Change
  • Toxic Workplaces and Emotional Intelligence
  • Reflection
Topic 5
The Dark side
  • Manipulation
  • Emotional Honesty
  • Reflection
Topic 6
Leading and Emotions
  • Leadership and Emotional Intelligence
  • Emotional Agility
  • Cultivating EI in organisations
  • Reflection
Topic 7
Reflections
  • Create an Action Plan
  • Accountability = Action
  • References
 

In-House Training - We’ll focus on what matters most to you and tailor to your context


Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Live Online Classes

Emotional Intelligence (EQ) Training - 3hours
Live Online
3-hour course
9:00 am - 12:00 pm Australia/Brisbane
$495.00
12 April
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Last chance!
7 June
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Last chance!
13 August
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Filling fast
10 October
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Download Live Online Course Outline (PDF)

Course Outline for Emotional Intelligence (EQ) Training - 3hours

Topic 1
EQ - A Passing Fad?
  • The Power of Emotions
  • The Limbic System
  • Useful Models of Emotional Intelligence
  • Reflection
Topic 2
I Feel therefore I Am
  • Tuning In to Your Own Emotions
  • Johari Window
  • Self-Control
  • Resilience
  • Reflection
Topic 3
The Emotions of Others
  • Interpersonal skills
  • Social Awareness and Empathy
  • Emotions and Culture
  • Reflection
 

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Live online interactive session with an expert trainer

Questions:

Live Online Money Icon

$100 Discount!

Every live online class booking entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18 months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Australia and New Zealand

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Public Class Dates for Emotional Intelligence (EQ) Training

Details:

  • Time: 09:00 am - 04:30 pm
  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Pay on Invoice or by Credit Card

Questions:

Brisbane
1.0 day course
Karstens Conference Centre, Level 24, 215 Adelaide St, Brisbane QLD 4000
$770.00
12 April
Enrol Now
Last chance!
7 June
Enrol Now
Filling fast
13 August
Enrol Now
Filling fast
10 October
Enrol Now
Filling fast
Sydney
1.0 day course
Karstens Conference Centre Canada House, Level 1, 111 Harrington Street Sydney NSW 2000
$770.00
12 April
Enrol Now
Last chance!
7 June
Enrol Now
Filling fast
13 August
Enrol Now
Filling fast
10 October
Enrol Now
Filling fast
Melbourne
1.0 day course
Karstens Conference Centre, 123 Queen Street Melbourne VIC 3000
$770.00
12 April
Enrol Now
Last chance!
7 June
Enrol Now
Filling fast
13 August
Enrol Now
Filling fast
10 October
Enrol Now
Filling fast
Perth
1.0 day course
Karstens Conference Centre, Level 1, 111 St. Georges Terrace Perth WA 6000
$770.00
12 April
Missed out
7 June
Enrol Now
Filling fast
13 August
Enrol Now
Filling fast
10 October
Enrol Now
Filling fast
Canberra
1.0 day course
Canberra Flex, 4 National Circuit Canberra ACT 2600
$770.00
12 April
Missed out
7 June
Enrol Now
Filling fast
13 August
Enrol Now
Filling fast
10 October
Enrol Now
Filling fast
Hindmarsh, Adelaide
1.0 day course
Education Development Centre, 4 Milner Street Hindmarsh, Adelaide SA 5007
$770.00
12 April
Enrol Now
Last chance!
7 June
Enrol Now
Filling fast
13 August
Enrol Now
Filling fast
10 October
Enrol Now
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love

Understand emotional intelligence principals and fundamentals such as emotional agility and how to have emotionally intelligent conversations.

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